Privacy policy

Information we collect

• Information you provide. Your name, email address, phone number, messages, and details about your financing needs, property, business, or interest in lending when you contact us or submit a form.
• Account and portal information. Account identifiers, profile details, authentication records, onboarding information, and information associated with your lender relationship, such as participation and servicing records made available through the portal.
• Technical information. IP address, browser and device information, session identifiers, and request or error logs used to operate and protect the services.
• Information from others. Information supplied by your representatives and service providers involved in your transaction or account, where relevant to the services you request.

Please avoid including passwords, Social Security numbers, bank account numbers, or other sensitive documents in general website inquiry forms.

Sign in with Google

If you choose Google sign-in, we receive your Google account identifier, email address and verification status, and basic profile information, such as your name and profile picture. We use this information to create or identify your portal account, authenticate you, and maintain your profile.

Our Google sign-in integration requests basic identity permissions: openid, email, and profile. It does not request access to your Gmail messages, Google Drive files, contacts, or calendar. We do not receive your Google password.

We store account-linking information and may store authentication tokens returned by Google in our authentication database. This information is processed by the service providers that operate our authentication, database, and hosting systems, and is accessible to authorized personnel as needed to support and secure your account.

We do not sell Google account information, use it for targeted advertising, or use it to train general-purpose artificial intelligence models. Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements where applicable.

You can revoke the connection through your Google Account connections settings. Revoking access does not automatically delete information already stored with us. Contact us below to request account or information deletion.

How we use information

• Respond to inquiries, evaluate requested services, and communicate about financing or lending opportunities.
• Create and administer accounts, provide portal features, and support lending and servicing relationships.
• Send account, security, service, and relationship communications.
• Maintain and improve service reliability, troubleshoot problems, and detect misuse or fraud.
• Maintain business records, comply with legal obligations, and protect legal rights.

When we disclose information

We disclose information to providers that help us operate our services, including hosting, database, authentication, communications, document, and support providers. Website inquiries are delivered to our team through an email delivery provider.

When relevant to a service or transaction you request, we may disclose necessary information to transaction participants and professional advisers, such as lenders, brokers, servicers, title and escrow companies, accountants, and attorneys. We may also disclose information with your direction, to comply with legal process, to protect against fraud or harm, or in connection with a business transfer subject to applicable protections.

Google account information is used and disclosed for the account and security purposes described above, subject to applicable Google user-data restrictions.

Cookies and similar technologies

The lender portal uses cookies and similar session technologies to keep you signed in and support authentication and security. Your browser can block or delete cookies, but doing so may prevent sign-in or other features from working.

The website and portal do not currently implement advertising pixels or cross-site behavioral advertising tracking. They do not change their operation in response to browser “Do Not Track” signals. Third-party websites you visit through our links have their own privacy practices.

Retention and security

We retain information for as long as needed for the purposes described here, considering the account or relationship, the nature of the records, and applicable legal, accounting, dispute-resolution, and security requirements. Some transaction records may need to be retained after an account closes. Backup copies may remain until replaced through normal backup processes.

We use administrative and technical safeguards intended to protect personal information, including authentication and access controls. No internet transmission or storage system can be guaranteed completely secure.

Your choices and privacy requests

You may contact us to request access to, correction of, or deletion of your personal information, or to close your portal account. We may need to verify your identity and authority before acting on a request. Legal retention requirements and other applicable exceptions may limit what we can delete or provide.

Depending on where you live and which laws apply to your information, you may have additional rights, including information about collection and disclosure, a portable copy of your data, and rights to opt out of certain uses or disclosures. California residents may exercise applicable rights through the contact methods below, including through an authorized agent. We will not discriminate against you for exercising applicable privacy rights.

You can ask us to stop promotional communications or use an unsubscribe option when provided. We may still send communications necessary to service your account or relationship.

Children’s privacy

Our services are intended for adults conducting real estate or lending business and are not directed to children under 18. If you believe a child has provided personal information, please contact us so we can address it.

Changes to this policy

We may update this policy as our services or practices change. We will post the revised policy here and update the date above. We will provide additional notice when required by applicable law.

Contact us

For privacy questions or requests, contact Social Capital Real Estate, Inc. at [email protected] or (949) 200-4610. Please use “Privacy request” in your email subject and describe your request without sending sensitive identification documents unless we arrange a secure method.